Privacy Policy

Introduction

At Soni Enterprises, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services, including IT infrastructure, CCTV surveillance, and software development.

Scope of Policy

This privacy policy applies to all mobile applications and digital products developed and managed by Soni Enterprises.

Mobile Application Data Collection

Our mobile applications may collect the following types of data to provide functionality, improve user experience, and maintain security:

Purpose of Data Collection

We collect and use the data described above for the following specific purposes:

• Core App Functionality: To provide the primary features and services of the application
• Security and Fraud Prevention: To protect your account, verify identity, and prevent unauthorized access or abuse
• Performance and Stability: To monitor app performance, identify technical issues, and fix crashes or bugs
• User Support: To respond to your requests, troubleshoot problems, and provide customer assistance
• App Improvements: To analyze usage patterns, understand user preferences, and develop new features
• Communication: To send important updates, notifications, and service-related announcements

Data Storage and Security

We take the security of your data seriously and implement industry-standard measures to protect it:

• Secure Storage: Data is stored on secure servers with encryption both in transit (using HTTPS/TLS) and at rest
• Access Controls: Only authorized personnel with legitimate need have access to user data, and all access is logged and monitored
• Data Location: Your data may be stored and processed in data centers located in various countries, always in compliance with applicable data protection laws
• Third-Party Services: We may use trusted third-party services (e.g., cloud hosting, analytics) that are contractually required to protect your data and use it only as directed by us

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy:

• Active Accounts: Data is retained while your account is active and you continue using the app
• After Account Deletion: Most personal data is deleted within 30 days of account deletion request. Some data may be retained longer if required by law or for legitimate business purposes (e.g., fraud prevention, financial records)
• Crash Logs and Analytics: Diagnostic and analytical data is typically retained for 90 days to identify and resolve technical issues
• Legal Obligations: Certain data may be retained longer if required to comply with legal obligations, resolve disputes, or enforce our agreements

Your Rights and Controls

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you
• Correction: You can update or correct your personal information through your account settings or by contacting us
• Deletion: You can request deletion of your account and associated data at any time through the app's settings or by emailing us at the address below
• Data Portability: You can request a copy of your data in a structured, machine-readable format
• Opt-Out of Analytics: You can disable analytics and diagnostic data collection through your device settings or app preferences (where available)
• Advertising Preferences: You can opt out of personalized advertising by adjusting your device advertising settings

To exercise any of these rights, please use the in-app settings where available, or contact us at support@sonienterprises.tech

Account and Data Deletion

Users may request deletion of their account and all associated personal data at any time:

• In-App Deletion: Follow the instructions provided within the respective application's settings menu
• Email Request: Send a deletion request to support@sonienterprises.tech with your account details
• Processing Time: Deletion requests are processed within 30 days
• What Gets Deleted: Your account, profile information, user-generated content, and associated personal data will be permanently deleted
• Exceptions: Some data may be retained if required by law or for legitimate purposes such as fraud prevention, but it will no longer be associated with your account

Website Information Collection

Through our website, we may collect personal information that you voluntarily provide when you:

• Fill out contact forms on our website
• Request a quote for our services (CCTV, IT infrastructure, software development, etc.)
• Contact our support team via email or phone
• Sign up for our newsletter or marketing communications

This information may include your name, email address, phone number, company name, and details about your project or service requirements.

How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Respond to your inquiries and provide customer support
• Process transactions and send related information
• Send technical notices, updates, and administrative messages
• Communicate with you about products, services, offers, and events

Data Protection

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

Cookies

Our website may use "cookies" to enhance the user experience. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: support@sonienterprises.techPhone: +91 9971731266